Buying car insurance is relatively easy however understanding coverage and dealing with claims can often be tiresome, confusing and frustrating so its always a good idea to read about coverage often just to get some kind of baseline knowledge for policy coverage when the time comes to submit a claim. Every state has a Department which regulates the insurance industry so you should always call your state department when objecting to a claim for a conversation about your rights. Also, always document any conversations you have when filing a claim. The insurance company will and you should also to avoid any headaches.
Its normal for some drivers to feel taken advantage off when a claim dispute arises however its just business and you’re not alone. Many people have dealt with insurance companies whose customer service is far superior than their claims division so just make sure you stay focused and get the claim you paid for. There is always another car insurance company around the corner.