• robok2 avatar robok2 Posted: 4/30/2013 8:46am PDT

    I think the impressive takeaway point here is that when Tesla Motors does make a mistake (IF the $600 annual service plan is a mistake, I'll let others, especially owners comment on that), it's almost always quickly improved its response, commercial terms, etc...

    Sure, if Tesla eventually gets much larger it will be harder to be as responsive due to more models, etc., but at this stage, the level of attention to customer satisfaction and improvement is commendable, IMO. Kudos to Mr. Musk and Tesla again here.

  • DavidNoland avatar DavidNoland Posted: 4/29/2013 7:00am PDT

    Is Tesla guaranteeing the capacity of the battery? They didn't say that specifically.

    I think most of us Model S owners worry more about long-term capacity loss than bricking. I do, anyway.

    In the aftermath of the Leaf's hot-weather problems, Nissan now guarantees that the Leaf battery will maintain at least 70 percent capacity after five years. If Tesla wants to have an industry-leading battery warranty, they need to beat Nissan. As far as I can tell, at this point they haven't even matched Nissan.

    I talked to a Tesla sales guy at a local event yesterday, and he said they've tested Roadster batteries that are five years old with 100k-plus miles, and they still retain 90-plus percent capacity. If true, that's a very good sign.

  • dRanger avatar dRanger Posted: 4/29/2013 8:50am PDT

    I bought my Tesla with the expectation that it would lose about 3% range annually and about 30% over 10 years. I also had the expectation that I would be able to upgrade the battery to the latest-greatest and cheapest in about 5 years, and retire my present battery to my solar panel system- maybe charge it off-peak and push the power onto the grid on-peak at a nice premium. Elon's comments about a 500 mile battery went a long way to reinforce my evil plan.

  • Chris O avatar Chris O Posted: 4/29/2013 10:02am PDT

    I think battery anxiety is easily exaggerated. Former GCR contributor Nikki Gordon Bloomfield only experienced 1% capacity loss after 35K miles on her Leaf despite the small, heavily cycled and in her case routinely fastcharged battery that lacks active cooling. The bigger and better engineered Model S is likely to easily match that and unlike the Leaf also in hotter conditions than chilly UK.

    If the S/85 battery lasts the expected 2000 cycles at an average of 85% residual capacity that's more than 400K miles. I don't think you can use this battery up by cycling it before calendar life catches up with it.

  • dRanger avatar dRanger Posted: 4/29/2013 2:44pm PDT

    I think the odds are low that I will lose anywhere near 3% but I like to set my expectations very low, so that I am continuously pleasantly surprised. So far the Model S has been pleasantly surpising the heck out of me.

  • Chris O avatar Chris O Posted: 4/29/2013 9:51am PDT

    Tesla certainly keeps sweetening the deal with a free to use supercharge network, great finance and great service. It needs those orders to keep pouring in of course. For now it's doing all right: Model S is on track to be the hottest selling EV this quarter on the US market and stock prices are going through the roof.

  • fb_528677124 avatar Thomas Posted: 4/29/2013 11:16am PDT

    "Whether that includes leaving the car for long periods without plugging it in was not addressed on the company's call"

    No, but it was addressed in Elon's blog post here -

    http://www.teslamotors.com/blog/creating-world%E2%80%99s-best-service-and-warranty-program-0

    Where Elon specifically stated "all damage is covered by warranty, including improper maintenance or unintentionally leaving the pack at a low state of charge for years on end."

    It's not possible to leave a Model S in a low state of charge "for years on end" unless it is unplugged. "Bricking" is very much covered, and also (per previous comments from Tesla) something the Model S was designed to prevent.

  • fb_528677124 avatar Thomas Posted: 4/29/2013 11:19am PDT

    Although, I guess you could make a case as to whether a car was intentionally or unintentionally left unplugged.

    A customer would need to be a fool to admit to intentionally leaving the battery unplugged, but in context I think he just means that Tesla wont cover deliberate damage, like blowing it up or cutting it open with a blowtorch.

  • weissd avatar weissd Posted: 5/2/2013 11:09am PDT

    I'm interested in buying the Tesla Model S, but I live in Hawaii, and I'm wondering how delivery and service would work?
    Thanks.
    David

  • fb_629637578 avatar Daniel Posted: 11/9/2013 1:42am PST

    Is there any chance that the service manual for Model S be available for the public? Regular cars have service manuals so people can research how their vehicle works and how to do repairs. Eventually can consumers do the same thing when this car, maybe when the car is out-dated?
    I don't want Tesla to be Apple-esque in being closed.