• batty avatar batty Posted: 10/19/2011 10:19am PDT

    amazing... all the car Execs need to do is take their own car into a dealerhsip to find out where the weak link is in the whole process. It is not the quality of the vehciles- it is the service that is the problem. The fact that most of them hav enot seen or worked with a dealership or "store" in decades is an indicator on how disconnected they are.

  • SPEEDRACER2007 avatar SPEEDRACER2007 Posted: 10/19/2011 10:57am PDT

    I agree that things would improve tremendously if all mid level & senior managers would have to buy their own vehicles and deal with the service of the vehicles just like all consumers do. They lost touch with reality when they started getting company vehicles serviced at the company garage.

  • svegliando avatar svegliando Posted: 10/19/2011 10:33am PDT

    I find that my experience in the dealership has changed very little over the past 20 years. While it's definitely a plus to research prices and models online, the car buying process is still one of the most exhausting experiences. I've never been able to get out of a dealership in under four hours. It seems that these days there is a big push to prepaid maintenance. I've had some dealers tell me that it was required for lease vehicles. Since my last purchase (a used vehicle from a dealer), I've decided not to purchase from them again.

  • SPEEDRACER2007 avatar SPEEDRACER2007 Posted: 10/19/2011 10:53am PDT

    Comment disabled by moderators.

  • USAFANG67 avatar USAFANG67 Posted: 10/19/2011 11:42am PDT

    "there are good honest stores with integrity out there".

    They are far and few left these days because the profit margin on new cars has become less and less or so the rumor is. From what I understand more money can be made in selling used cars than new.......unless that's just a rumor also :-)

  • SPEEDRACER2007 avatar SPEEDRACER2007 Posted: 10/19/2011 10:53am PDT

    Sorry to hear abou your bad experiences. Not all dealers are like that now. Some actually have express sales to help expedite the process. I'd just encourage you to do some research on the dealerships next time before looking to buy because there are good honest stores with integrity out there.

  • USAFANG67 avatar USAFANG67 Posted: 10/19/2011 11:37am PDT

    I'm thinking that everyone knows this except the dealership :-)
    I can't think of a place that has higher turn-over rate than sale people at car dealers save for Wal Mart :-)

  • fb_1491948054 avatar Kurt Posted: 10/19/2011 12:28pm PDT

    I've bought a disturbing number of new cars over the years, in just about every region of the U.S.. Overall, my experiences have been positive, but only because I did my homework in advance and have a strict "no BS" policy. I have gotten up and walked out in the middle of a transaction, which is why I'm careful to retain possession of things like my car keys.

    I recently bought a 2011 VW GTI from a local dealership, and I can honestly say it was the best car buying experience I've ever had. The good dealers are still out there, but it isn't always easy to find them.