• moore85037 avatar moore85037 Posted: 11/22/2014 8:08am PST

    Does anyone know what my recourse is for the following situation? My daughter's 2012 impala had an alternater malfunction. It supercharged and fried the battery, causing battery acid damage to other structures, and stopped the car in the middle of traffic. The extended warranty only wants to cover the alternater, not the damage. So not only did they put my daughter in danger, but now they do not want to pay for what their defect caused.

  • fb_1168704063 avatar Kevin Posted: 4/6/2012 10:08am PDT

    I know it isn't within a company's obligations to fix a certain thing if it was created by the previous administration.

    But to say that and facepalm the Impala owners is much like saying
    "GM didn't build this GM thing, you did. So fix it yourselves."

  • choey124 avatar choey124 Posted: 11/9/2011 4:21am PST

    Work with the dealer? My Impala a 2008 with 30,000 miles & out of warrantty, & YOU thing they'll help me? Yea, if I throw a lot of money at them. Nothing would suit me better thah the class suit going through, then they'll fix the spindles. Both pair of original tires are gone, 2nd alignment, & now I need 2 more. I'm really kicking my self for buying GM again. I have a May 2003 Wall Street article posted on my office wall "GM admits cars had problems" in the past, but like the fool I am, I bought another one! You have to remember, GM now makes most of their money in China & if they can get out of anything here, they're better off. Oh, & the Chevy Cruse! Keep in mind that they have NEVER made a good small car!

  • fb_1168704063 avatar Kevin Posted: 4/6/2012 10:10am PDT

    Switch to Ford my brother, they're backed by European engineering, so you can't go wrong!

    I'm done with GM and their rebuilding. They refreshed everything, but its the same sh*t, different shell.

  • Stephen_Equinox avatar Stephen_Equinox Posted: 11/14/2011 6:01pm PST

    As winter approaches, the safety of Chevrolet Equinox drivers are at stake. Not having the ability to defrost your windshield could lead to traffic accidents vehicle damage, injury and possible death. I am writing this blog to make more Chevrolet Equinox drivers aware of the manufacturer defect.
    I have contacted transport Canada and pursued the appropriate action to have the 2006 Chevy Equinox recalled for safety reasons on the advice of Janee from GM's Customer service.
    I am an engineer familiar with the defect and have the opinion that the problem is an over torquing actuator resulting in fatigue of the temperature blend door or under designed door.
    Please email me at:equinoxrecall@gmail.com
    If you have similar problem with your Equinox

  • fb_1552727000 avatar Shirlee Posted: 9/4/2011 5:24pm PDT

    I have a 2007 Impala I bought new and has only 21,000 miles on it, The tires started to show wear below 10,000 when I had the tires rotated @ the Chevy dealer the first time they said the car "must have been way out of alignment" the tires continued to wear and I had to replace them @ 20,124 miles. I am a senior citzen and obviously don't drive very far. Now I hear about this class action suit and certailnly think something needs to done to reimburse me for the 4 new tires . Also any plans to repair the problem?
    I take my car to te dealers for oil changes and maintenance and mentioned the tire wear but no one there has ever mentioned they are aware of this spindle suspension problem.
    How can I be kept updated on the class action suit?

  • fb_1491948054 avatar Kurt Posted: 9/5/2011 4:54am PDT

    @Shirlee, your dealer would be the first place to start. Ask if they'll reimburse you for the money spent on new tires due to the rear-alignment problem linked to faulty spindle rods. If they say no, contact Chevrolet's customer service hotline at (800) 222-1020 and see if they can help.

    You'll need to have receipts for all work done, and (I suspect) the dealer will be more willing to help if you purchased the tires through them.

  • fb_100002742035731 avatar Mike Posted: 8/27/2011 12:10pm PDT


  • fb_1192331452 avatar Daniel Posted: 8/21/2011 1:53pm PDT

    You must bStill not taking responsibility for our irresponsible actions, are we, General Mistakes?!!! Much easier to sabotage 2 of the largest car companies in the world & get lawsuits that were made due to the fact that you have screwed up yet again, isn't it?!! Just one question!!! Just WHEN do/will you admit to yourselves & the American public that if you had built decent cars for the last 40 years, then maybe you would not have been in a situation in which you NEEDED those bailouts?!!e logged in to post your comment.

  • fb_1123930228 avatar Dan Posted: 8/20/2011 10:34am PDT

    GM is fighting a class action suit in which consumers would get monetary damages and their lawyers would likely collect more than half of any settlement. GM is honoring all warranties, and it has been reported that dealers will repair these cars under warranty, including tire replacement, if necessary.

  • fb_501956754 avatar fb_501956754 Posted: 9/3/2011 11:39am PDT

    Did you even read the article, Dan? Pre-2009 vehicles are not covered. Period. GM (and its dealers) can elect to cover or decline to cover faulty items.

  • fb_1491948054 avatar Kurt Posted: 8/20/2011 2:47pm PDT

    @Dan, you are correct that GM is honoring warranties on defective parts, but the concern here goes beyond a defective part.

    I have also seen reports of certain dealers replacing spindle rods and, in some cases, rear tires under warranty. However, I've also heard reports of other dealers denying these claims, so it's clear that there's confusion around the issue, even at the dealership level.

  • jeep avatar jeep Posted: 8/19/2011 4:34pm PDT

    Regardless of why GM elected not to correct this problem whether the car was under warranty or not is not what I consider good business practices. Why would anybody buy another vehicle manufactured by them again after an experience like this? I assume they figure that the loss of those customers won't offset the cost to correct their mistake?

  • fb_1510606196 avatar Carl Posted: 8/19/2011 12:20pm PDT

    Automobile litigation can be due to 1) factory errors, such as the failure to install correct bolts during a short run. Payback is quick. 2) Negligence errors where a defective component is carelessly designed. It takes a lawsuit to get compensated. 3) Product Liability errors which I call Engineering Malpractice. When I could prove that GM knowingly covered up the deficiency – that called for Punitive Damages.

    Your story makes it seem like GM is hiding something.