• Jeff R. avatar Jeff R. Posted: 7/25/2011 1:01pm PDT

    This has happened before at other Nissan dealers. Nobody has accused the typical car store of being visionary or customer focused. We were told by Nissan that unimpeded access to Nissan dealers for charging was part of what we were getting with the Leaf.

    Nissan has an obligation to ensure this is the case or pull the Leaf model from a dealer.

  • cracovian avatar cracovian Posted: 7/26/2011 10:23am PDT

    What a POS dealer - I wouldn't expect any more or less from these guys though.

  • tbates avatar tbates Posted: 8/3/2011 2:25pm PDT

    This is an interesting article.I have read the article and some of the responses below.Some of the responses logical and some not so much.Im a Sales manager here at Surf City Nissan and was present at the time when Mr.Schwartz drove his Leaf onto the lot.Seems like some miscommunication lead to a frustrated customer.We are Leaf friendly here ofcourse and anyone is more than welcome to come use our charging station.Just come in politely and ask us.We will assist you as best we can to get your car charged in a timely manner.We can also assist in parking your vehicle next to the charger so that it isnt blocking any entrances or exits.Any questions contact Ken,Tristan or Tam we are the Sales managers in the store.

  • john_v avatar John Posted: 8/3/2011 3:56pm PDT

    Tristan: Thanks for your response. Good to have it here associated with the story.

  • hillesq avatar hillesq Posted: 9/19/2011 3:54pm PDT

    Know what I'd have done if this douchebag left us hanging? To the chagrin of my spouse, I'd have told him I need a charge so I'm not leaving. That way (hopefully he'd call the Cops. Now THAT would haver REALLY shown off the dealership's douchery ... as even ICE drivers would get incensed at that level.

  • tlushnia avatar tlushnia Posted: 7/25/2011 2:42pm PDT

    What should be made clear by this incident is that the leaf is only practical for very short commutes. The owner of his leaf was using the car for something it was not designed to do. The fact that Surf City Nissan located their charging stations in their favorite promotional spot shows that the charging station and the promise of dealer recharge idea was just a gimmick to entice new buyers, nothing that the dealership had seriously bought into.

  • Jeff R. avatar Jeff R. Posted: 7/25/2011 4:39pm PDT

    @tlushnia Nissan Leaf was designed for the majority of commutes in this country, with twice the EV range of a Chevy Volt, which at 40 miles, is adequate for most commuters as well. With the continuing roll out of L2 chargers and hopefully L3 chargers, there is no reason why the author shouldn't be able to accomplish the round trip distance he sought to achieve--it should become more and more doable, even if not as reliable currently as home charging.

  • fb_100000604699720 avatar fb_100000604699720 Posted: 7/28/2011 12:55pm PDT

    The Leaf has a stated range of approximately 100 miles. How is a 70 mile trip exceed the design criteria of the car? If the dealer had charging stations installed they should expect that someone would want to use them. Talk about shooting yourself in the foot. The sales manager that chased this gentleman off the lot should be shown the door by the general manager if he has half a brain. A stretch, I know! Nissan will be not be pleased to hear about this. Thanks to social media stories such as these could kill the leaf before it even catches on. I'm sure Nissan is smart enough not to let that happen as there is too much riding on new technologies like the electric car.

  • fb_1009991842 avatar Ron Posted: 7/25/2011 4:38pm PDT

    Unbelievable. We all need to spread this around!

  • fb_1027653686 avatar Philip Posted: 7/25/2011 11:35pm PDT

    Good article!!

  • maryline avatar maryline Posted: 2/17/2012 2:11pm PST

    It is an unfortunate course of events that happened to you Bill and I hope it will generate positive changes in the future. I wish to share one of the best practices I have seen with Nissan dealers. Last week,the NorthBay CalNissan dealer of CA inaugurated the public access to a Schneider Electric dual Level 2 charging station for free charging, open to any electric car owner. Volt, Tesla, i-Miev owners and others are welcomed as much as Leaf owners.

    The local community got engaged in the event: Petaluma Mayor David Glass, Sonoma County Supervisor David Rabbit, NB Nissan owner Greg Dexter, Mike Calise, Dr of EV Business at Schneider Electric, Dale Miller, President of the GG EV Association, Marc Geller, PlugIn America(...) see posting 2

  • maryline avatar maryline Posted: 2/17/2012 2:12pm PST

    (...) Steve Atwater, founder of EvolvElectric and Maltby Electric Supply. In addition, a few Leaf owners came to the lot to support the initiative and share their experience of driving electric vehicles in the bay area of San Francisco.

    The initiative demonstrated the common goal of supporting alternative transportation in a region sensitive to green solutions and thought leader approach. As we witness deployment of more charging stations in the field, the range anxiety issue simply disappears.

    No wonder why this Nissan dealer is listed as the multi-year winner of the Award of Excellence for outstanding customer satisfaction and the #1 US dealer of Nissan Leaf sales in 2011.

  • Zacs avatar Zacs Posted: 2/17/2012 4:36pm PST

    No doubt there are enlightened Nissan dealerships. Nissan of Thousand Oaks welcomes all EV drivers as well. Santa Monica Nissan had a terrible record and closed their doors only a few months. Don't know if customer service was a reason but it wouldn't surprise me. All in all, true success for EV driving will depend on increasing public awareness to the benefits, and I suspect, good word of mouth from EV drivers will be very helpful.