• Evan Posted: 7/29/2010 1:28pm PDT

    So how are GM dealerships going to keep this up? I thought they had to charge more because of all the overhead versus a private shop?

  • JavaJunkie Posted: 7/29/2010 1:47pm PDT

    GM does it again! Makes me even more interested in buying a GM product once my lease is up.

  • Unrepentant Indie Posted: 7/29/2010 3:53pm PDT

    Dealers (GM or otherwise) don't make money selling new cars. They make money on (1) repairs; and (2) used cars. Increasing numbers of consumers know that, so why would you take an older car to a dealer?
    I bet there's some point--probably right when the warranty expires--when all the old cars vanish from the dealer bays and start heading to the independents.
    Good luck to GM and all that, but you'd be CRAZY to take your old car to a pricey dealer.

  • fb_100001137592380 avatar Yo Posted: 7/29/2010 4:16pm PDT

    I have never been satisfied after getting repairs made by dealerships. I always leave feeling ripped off and violated. I have countless anecdotes about how they extracted or tried to extract large sums from me only to end fixing the original problem under warranty. If it's not covered by warranty, I go somewhere else for this reason alone. The quality of service is usually pretty good though.

  • Mr. Nibbles Posted: 7/29/2010 4:50pm PDT

    Unrepentant, no need to repent. It's not like this is some Spanish inquisition....

  • GM Employee Posted: 7/31/2010 6:24pm PDT

    I am a GM Employee, U can't think og ONE repair done by a dealership that I wasn't ripped off.

  • sunce avatar sunce Posted: 8/22/2011 5:42pm PDT

    sunce
    http://www.thecarconnection.com/news/1047722_for-repairs-maintenance-gm-dealerships-take-a-cue-from-wal-mart